Critical error

  • Unknown's avatar
    okalosomiloso · Member ·

    Hi!
    I’m in desperate need for help. My site has crashed for the first time.

    I think there was an issue with the ‘Latinisation’ plug-in installed on the website. Basically, I’m running a multilingual blog (thegoodmill.se), where one of the languages is Serbian. I wanted to have an option on the Serbian version of the blog, that the users could switch between the latin and cirillic text depending on their preference. However, the cirillic option has disappeared when I logged in to edit and publish a new text, on last Wednesday (29 October). I’m assuming the problem is the ‘Latinisation’.

    I’d be very greateful for some guidance on how to fix the issue.

    Best regards
    Miller

    P.S. I tried to find the mail with instructions in the Fatal error-message without any luck.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

  • Unknown's avatar
    okalosomiloso · Member ·

    Hi,

    Thank you so much for a prompt answer and further guidance. I’ll check with the .org forums.

    I recently renewed the yearly subscription with my host so the migration will have to wait, but I’ll definitely look into it.

    Best,

    Miller

  • staff-dragon · Staff ·

    You are very welcome, and thank you for letting us know. If you decide you are interested in transferring the site in the future, we will be here! All the best.

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