Critical error
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I am trying to load our website above and it is saying we have a critical error on the site. We’ve been using a WordPress account for a couple of years now to manage the site. And we are also unable to login to our account. Please advise
Self-declared URL: https://bloksports.bet/
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hello!
I understand you’re facing an issue with your website, and I regret to inform you that we can’t provide direct assistance as your site isn’t hosted on our WordPress.com managed hosting.
Let me shed some light on our services. We specialize in fully managed hosting, offering a custom server environment optimized for WordPress. Our platform includes built-in security features, performance enhancements, and dedicated support for any queries related to your site.
Because of the specific optimizations we’ve applied, we use a modified WordPress version different from what your current provider uses. This limits our ability to access your site and understand the exact source of your issue.
However, once you regain access to your site, you have the option to migrate to our hosting platform. This would enable us to offer in-house assistance. To assist with the migration, we’ve developed a plugin, available here: https://wordpress.org/plugins/wpcom-migration/. Please note that this option requires your site to be on the Business plan.
While your site is hosted elsewhere, we can’t offer direct help for now. The positive side is that there’s a supportive community at the open-source WordPress forums (https://wordpress.org/support/forum/how-to-and-troubleshooting). Members there are experienced and can provide valuable guidance for issues like yours. Alternatively, you can reach out to your hosting provider directly
Thank you for your understanding!
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