Critical Error

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  pacificmarkconstruction · Member · Jan 4, 2024 at 7:22 pm

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  Our website is unavailable and we cannot locate it. Can you help us find it?
  Pacificmarkconstruction.com

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Jan 5, 2024 at 7:57 am

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  Hi there!

  It looks like you have a WordPress.com site with a custom domain mapped to it. However, the domain is not pointing to WordPress.com nameservers. It’s pointing to an external WordPress.org site hosted by a different company. Can you confirm if you intend to use the domain with your WordPress.com site?

  There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.

  The critical error message you see right now is coming from the WordPress.org site hosted by a different company. We are unable to troubleshoot that site since it’s not a WordPress.com site. If you’d like to point the domain to your WordPress.com site, please update the domain’s nameservers to WordPress.com.

  The WordPress.com nameservers are:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  You can contact your domain registrar and ask them to do this for you or you can do it yourself from the domain registrar’s website. The domain registrar is the company where you registered the domain.

  It may take up to 72 hours for the nameserver change to take effect after they have been updated.

  If you’d like to fix the critical error on your existing WordPress.org site, please contact your hosting company or post on the WordPress.org support forum here.

  Feel free to let us know if you have more questions.