Critical Error

• 

  tlgrevelis · Member · Jun 23, 2024 at 9:13 pm

  • Copy link
  • Add topic to favorites

  I updated plug ins and my site crashed with the critical error message. EVERY troubleshooting guide or forum wants me to go in and either deactivate plugins or activate a new theme – NONE of this is possible because I can’t access ANYTHING on my site. Anytime I try, the screen goes to the critical error page.

  This is particularly acute because we are about to get some national exposure and the site is down. I don’t know what to do. Please help.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  tlgrevelis · Member · Jun 23, 2024 at 9:17 pm

  • Copy link

  I would add that the suggestion to go in manually through FTP would be great – IF I could access it. I can not.

• 

  staff-semaj · Staff · Jun 24, 2024 at 6:46 am

  • Copy link

  Hello! I see you also contacted us from your WordPress.com account and we have sent a reply there. Please check your account or email for our response and reply directly if you have further questions.