Critical Error

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  fana2d99703e3fe · Member · Jul 29, 2024 at 6:01 pm

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  AI Generated Response:
  Oh no! It sounds like you’re experiencing a critical error on your site that’s preventing you from accessing the admin area. This error message indicates a problem with the Premium Addons for Elementor plugin.

  To troubleshoot this issue, we recommend following these steps:

  Identify the Problematic Plugin: The error message points to an issue with the Premium Addons Pro plugin. Since you can’t access your site’s dashboard, you may need to deactivate the plugin manually.
  Deactivate the Problematic Plugin: You can deactivate plugins via FTP or your hosting provider’s file manager. Navigate to the wp-content/plugins directory and rename the premium-addons-pro folder to something like premium-addons-pro-old. This action will deactivate the plugin.

  Check Your Site: After deactivating the plugin, check if your site is accessible. If it is, the Premium Addons Pro plugin was causing the issue.

  Contact the Plugin Developer: Reach out to the developer of Premium Addons Pro for further assistance. They may have a solution or an update to resolve the error you encountered.

  If you’re still unable to resolve the issue or need further assistance, you can contact our Happiness Engineers for support. Here’s how you can reach out to them:

  Log into your WordPress.com account.
  Click the question mark icon at the top right to open the Help Center.
  Click ‘Still Need Help’ in the pop-up window.
  Type ‘Connect me to a human’ in the chat window.
  Click the ‘Contact WordPress.com Support’ option.
  Provide the error message you received, along with any actions you took before the error appeared, the most recent plugins or themes you installed, and any uploads you made to your site.
  Our team is here to assist you and get your site back up and running smoothly! 🚀

  👍👎
  Generated by WordPress.com’s Support AI. AI-generated responses may contain inaccurate information. Learn more.↗
  Need more help? Click the button below to send your message. For reference, here is what you wrote:

  Critical Error

  I have an issue with my site. I cannot sign on as the admin to do anything. Can you contact me immediately?

  Fatal error: Uncaught Error: Class ‘ElementorProModulesThemeBuilderConditionsCondition_Base’ not found in /home/customer/www/technicalartofscience.com/public_html/wp-content/plugins/premium-addons-pro/includes/grid-builder/conditions/premium-grid.php:18 Stack trace: #0 /home/customer/www/technicalartofscience.com/public_html/wp-content/plugins/premium-addons-pro/includes/grid-builder/pa-grid-builder-handler.php(85): require_once() #1 /home/customer/www/technicalartofscience.com/public_html/wp-content/plugins/premium-addons-pro/includes/grid-builder/pa-grid-builder-handler.php(124): PremiumAddonsProIncludesGridBuilderPa_Grid_Builder_Handler->add_grid_builder_docs() #2 /home/customer/www/technicalartofscience.com/public_html/wp-includes/class-wp-hook.php(324): PremiumAddonsProIncludesGridBuilderPa_Grid_Builder_Handler->register_documents(Object(ElementorCoreDocuments_Manager)) #3 /home/customer/www/technicalartofscience.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #4 /h in /home/customer/www/technicalartofscience.com/public_html/wp-content/plugins/premium-addons-pro/includes/grid-builder/conditions/premium-grid.php on line 18

  Self-declared URL: http://www.technicalartofscience.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)