Critical Error

  • Unknown's avatar
    angelsex02 · Member ·

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.

    Self-declared URL: cyberbytesfoundation.org
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mariapilgrim419 · Member ·

    Hey there!

    Have you recently added any new plugins? It sounds like one of them may be the cause of the site’s error. If you’re still able to access your dashboard, I would recommend deactivating any recently added plugins and seeing if that fixes the problem. Assuming you are able to still able to access the dashboard, go to the installed plugins page. From there, work backwards by deactivating each plugin one by one starting with the most recent. After each deactivation, check and see if the critical error is still showing on the site.

    Here’s one of WordPress.com’s support documents on plugin problems: https://wordpress.com/support/plugins/solve-problems-with-plugins/

    If you have recently changed your theme, that could have caused an issue as well. You can try temporarily switching your theme from your Appearance > Themes tab.

    If you’re unable to access your site’s actual dashboard though, you’ll need to reach out to WordPress.com’s support.

    Here’s a link with information on how to get in touch with someone: https://wordpress.com/support/help-support-options/

    Hope this helps!

  • staff-brewtechpup90 · Staff ·

    Hi @alexa77ae8e0c4b

    It appears this site is not hosted on WordPress.com. You can access the information in our Site Profiler here, which includes the IP address to which the domain is pointed: https://wordpress.com/site-profiler/cyberbytesfoundation.org

    The recommended troubleshooting is to check and deactivate the site plugins, as @mariapilgrim419 mentioned above. If plugin troubleshooting doesn’t help, please contact your website host for assistance.

  • Unknown's avatar
    angelsex02 · Member ·

    How does one get to the dashboard if there is no login available?

  • Unknown's avatar
    mariapilgrim419 · Member ·

    Hey! Since your site isn’t hosted on WordPress.com, you would need to reach out to your website’s actual hosting provider. Your domain appears to be registered with Squarespace, so there is a possibility your site may also be hosted there, as well. You can reach out to Squarespace, and they should be able to point you further in the right direction.

    Hope this helps!

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