Critical Error

• 

  tifftone · Member · Mar 24, 2021 at 2:01 pm

  • Copy link
  • Add topic to favorites

  I received the message below and cannot get into my site make corrections.
  ‘There has been a critical error on your website. Please check your site admin email inbox for instructions.’
  Can I get assistance to resolve this.

• 

  austinsangs · Member · Mar 24, 2021 at 2:03 pm

  • Copy link

  Hello there,

  Could you please provide the URL for the site in question?

• 

  tifftone · Member · Mar 24, 2021 at 8:55 pm

  • Copy link

  The URL is http://www.restorationccc.com

• 

  staff-mckluskey · Staff · Mar 25, 2021 at 9:41 am

  • Copy link

  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostmonster.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.