Critical Error

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  rebeccagaylor · Member · Apr 6, 2021 at 8:39 pm

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  One of my pages gives me the ‘critical error’ message, saying my site admin email inbox will have instructions to fix it. I haven’t received an email (checked my spam, too). How do I go about fixing it?

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  staff-totoro · Staff · Apr 7, 2021 at 1:30 am

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  Hi there,

  The only site I see under your @rebeccagaylor WordPress.com account when I check on our end is: https://toacmdev.wordpress.com/

  I checked the site I see on your account but they do not match the issue you are describing. Is the issue with a different site that you do not see listed here, but is possibly under a different login instead?  What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  rebeccagaylor · Member · Apr 8, 2021 at 1:18 pm

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  Thanks for your response! The site I’m referring to is affordablelearningtennessee.org

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  aleone89 · Staff · Apr 8, 2021 at 1:34 pm

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  Hello there,

  It looks like affordablelearningtennessee.org is a self-hosted WordPress site, which is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

  You would need to reach out to your theme/plugin developers or the hosting provider for further assistance.