Critical Error

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  ashamistri · Member · Oct 23, 2021 at 1:07 pm

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  Hi, I am trying to install a theme – it asked me to activate loads of plugins and eventually crashed

  Can you help me resolve this please

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  storygenie5 · Member · Oct 23, 2021 at 1:22 pm

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  Hi!

  I will be escalating this thread to staff for ferther assistance.

  Please wait patiently for a staff member to reply.

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  supernovia · Staff · Oct 23, 2021 at 4:55 pm

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  Hi @ashamistri, sorry to hear that! Can you send the error and a link to the site?

  If the site isn’t hosted with us, we most likely can’t help much. But here are a few ideas:

  – Check to see if you have an admin email with clues

  – Ask your host to check error logs

  – Since this happened with a recent theme or plugin update or install, you can manually remove the most recent one like so (especially if it’s mentioned in errors):
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  – Ask your host to help you restore a good backup

  Going forward, you’ll also want to use the correct forums for self-managed installations:
  https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to our services once this is resolved, so we can provide direct support going forward. All of our paid plans include hosting, support, maintenance, SSL, and more. You can find our pricing here:
  https://wordpress.com/pricing

  Hoping this helps!