Critical Error

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  witches7a00d3b916 · Member · Nov 16, 2021 at 6:47 am

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  i added plug ins for afterpay and then the website had a critical error and wont let me in at all

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  kokkieh · Staff · Nov 16, 2021 at 11:41 am

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  Hi there,

  You’ve posted in the support forums for the hosting provider, WordPress.com, but it sounds like you might be using the open source version of WordPress at another hosting provider.

  If a specific plugin caused the issue, the immediate fix is to disable the plugin. Your site should have sent you an email the moment it detected the error, that includes a link to access your dashboard via Safe Mode to remove the plugin. Failing that, you can disable the plugin directly in the database, or delete the plugin folder from your server via FTP, though your control panel at your hosting provider. Support at your hosting provider should be able to help you with that.

  https://wordpress.org/support/article/faq-troubleshooting/

  For more help with the plugin itself, please contact support for that plugin directly.

  General support for your version of WordPress is provided by the WordPress.org community at https://wordpress.org/support/forums/