Critical error after migrating site

  • Unknown's avatar
    housingmarketdaily · Member ·

    Hello, trying the wordpress.com hosting with an auto migrated site from wpengine. There seems to be an unidentified critical error when attempting to modify the site after using the all in one migration method via jetpack.

    Please take a look here: https://info4e6a78f53163.wpcomstaging.com

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kathrynwp · Staff ·

    Hi there @info4e6a78f5316, it looks like your migration brought over a number of must-use (mu) plugins from WP Engine. While they are must-use on WP Engine, they should not be used on WordPress.com. Since they are mu plugins you won’t be able to remove them via your dashboard.

    I went ahead and removed them for you via SFTP. I’ve circled in red below the WP Engine-specific plugins I removed:

    I also removed the _wpeprivate folder and deactivated the Cloudflare plugin, which was also throwing errors. We already have many of the features offered by Clouflare built right into WordPress.com, including caching and a CDN. If you still want to use Cloudflare on WordPress.com, please see this guide to learn how to set it up.

    I’m no longer seeing any fatal or critical errors on the site.

    Let us know if we can help with anything else!

  • Unknown's avatar
    housingmarketdaily · Member ·

    Thank you, that seemed to help. The site seems to be loading well.

    Regarding the configuration of jetpack addons with the business hosting plan:

    Some jetpack menu items like “backup” are inaccessible from the control panel when clicked on and other links when clicked ask for a paid upgrade like “boost”.

    If these items are being managed as part of the wp.com hosting where does access them?

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    After investigating, it appears that your site encountered some issues with Jetpack. Fortunately, a member of our support team took the time to address and resolve these issues over email, including answering your questions about Boost and other Jetpack features.

    It seems like everything has been sorted out now! If you have any more questions or if there’s anything else you need assistance with, please feel free to reach out. We’re here to help and ensure everything runs smoothly for you!

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