Critical error after updating Jetpack

  • Unknown's avatar
    zhuominhuang · Member ·

    Hello,

    I was updating Jetpack via the WP dashboard of the website: http://ialic.international/
    After that, the website shows the following message: ‘There has been a critical error on this website. Please check your site admin email inbox for instructions’. I didn’t recieve the instruciton in my email account. What might be the issue and how to bring back the website?

    Thanks!
    Min

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    emilijamu · Member ·

    Hey Min!

    It looks like your site isn’t hosted on WordPress.com but it’s using the open-source WordPress.org software and hosted at another hosting provider. To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

    On these forums, we can only help with sites hosted on WordPress.com.

    I would recommend reaching out to your hosting provider for additional information on the critical error, as they would be able to view the PHP logs on the server and provide additional information on what might be causing this and point you in the right direction.

    Hope this helps!

  • The topic ‘Critical error after updating Jetpack’ is closed to new replies.