Critical Error and 500 Internal Server Error on Website

• 

  iashverma · Member · Apr 23, 2025 at 1:04 pm

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  Hi everyone,

  I’m currently facing a major issue with my WordPress website: sunprimehospitality.com. The site is showing the following errors:

  • There has been a critical error on this website.
  • 500 Internal Server Error

  This has made the entire website inaccessible. The issue started suddenly, and no recent changes were made to the theme, plugins, or core files from my side.

  I’ve tried accessing the admin dashboard, but it’s also unavailable due to the same error.

  What I need help with:

  • Identifying the cause (possibly plugin or theme conflict, or server issue)
  • Steps to safely resolve this without data loss
  • Any recommendations for debugging this further (e.g., enabling WP_DEBUG, checking error logs, etc.)

  Please let me know how to proceed. If more technical details or access info are required, I’m happy to provide them. Appreciate any guidance or support from the community.

  The blog I need help with is: (visible only to logged in users)

• 

  faisalahammad · Member · Apr 23, 2025 at 2:09 pm

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  Hi there,

  Good morning. I hope you’re doing great.

  Did you refer to sunprimehospitality.com as the website where you’re experiencing the issue? If so, it looks like you’re using self-hosted WordPress, not WordPress.com.

  https://wordpress.com/site-profiler/sunprimehospitality.com

  Therefore, it’s recommended to open a support ticket at the following URL for WordPress.org support.

  https://wordpress.org/support/forums/

  To understand the difference between WordPress.com and WordPress.org, please check the article below.

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  6 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

  Have a good day!

  Thanks
  Faisal