Critical error loading site

  • Unknown's avatar
    melissandrepache · Member ·

    I can not log into to my website. I get an error saying that there is a critical error preventing it from working. From the emails I received it seems to come from one of the social media plug ins but when I go onto my WordPress account no plug ins are uploded

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re not able to access the backend of your site to take a closer look. But, I can get you pointed in the right direction.

    Pulling up your site, it looks like you have a fatal error in your WordPress install. To fix this, reach out to your host’s support for help. They’ll be able to find the plugin or theme that’s causing the error and help you get your site back online. You can reach them here:

    https://www.bluehost.com/contact

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

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