Critical error message

• 

  wiscogreen1 · Member · Nov 29, 2022 at 10:12 pm

  • Copy link
  • Add topic to favorites

  When I try to login to the admin to make any changes I get a critical error message. It won’t let me in to admin my site.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Nov 30, 2022 at 5:03 pm

  • Copy link

  Howdy –

  Thanks for writing to us. Are you seeing this message on wiscogreencannabis.wordpress.com or a different site? Please copy + paste the full error message for us in your reply as well. Thanks.

• 

  wiscogreen1 · Member · Nov 30, 2022 at 5:33 pm

  • Copy link

  The website that I’m receiving the error message for is wiscogreencannabis.com. I am cutting and pasting the message and including the URL as well. Thanks

  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  Learn more about troubleshooting WordPress.

  https://wiscogreencannabis.com/wp-admin/index.php

• 

  staff-totoro · Staff · Nov 30, 2022 at 8:52 pm

  • Copy link

  Hi there,

  We can’t help directly because we don’t host wiscogreencannabis.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (Hosting Plus Networks) uses the open-source variant of the WordPress platform (sometimes called “WordPress.org”) which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!