critical error message

  • Unknown's avatar
    sarahkovatch · Member ·

    critical error message

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    saadahsan · Member ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help using our migration guide: https://wordpress.com/support/import-using-move-to-wordpress-com/

    The good news is that your hosting provider may be able to help in this instance since they may also keep a backup of hosting accounts on their end. I recommend contacting your current provider for further assistance since they are in the best position to help.

    And if you are wanna ask other WordPress.org (self-hosted WordPress) user, you can do it here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks!

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