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Forums / Critical Error Message and Cannot Login to Backend

Critical Error Message and Cannot Login to Backend

  • Unknown's avatar
    cybertree90ca2f6627 · Member · Feb 21, 2025 at 3:51 am
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    Hello,

    I am receiving this message when I try to login the backend of the website (using /wp-login.php):

    ‘There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Learn more about troubleshooting WordPress.’

    I am an administrator on the site and was doing some edits to the themes. I was initially using a staging site for edits but wanted to try to do a change on one page of the regular site. I noticed it changed the entire website’s formatting, so I activated the backup I created with WP Staging thinking that it would revert back to the original settings and themes from yesterday (that’s when I did the backup).

    The website is still available but the theme is still off. I have access to the staging site still but not the original site’s backend. I also did not receive an email from WordPress with instructions – my boss may have received it but he’s currently on vacation.

    Help?

    WP.com: Yes
    Jetpack: Yes
    Correct account: No

    The blog I need help with is: (visible only to logged in users)

  • The topic ‘Critical Error Message and Cannot Login to Backend’ is closed to new replies.

Tags

  • .org
  • account
  • design
  • has-jetpack
  • import
  • wpcomhelp

About this topic

  • In: Support
  • 1 participant
  • 0 replies
  • Last activity 10 months
  • Latest reply from cybertree90ca2f6627

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