Critical error message and I don’t know what to do
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I have received the ‘critical error with my website’ message and the jetpack debug says, ‘XML-RPC is not responding correctly ( 500 ).’ After looking into it as much as I know how (I am a first-time web page designer), I couldn’t resolve the issue. I went to disable my plug-ins to find that I don’t even have any plug-ins. I am really lost at the moment and would appreciate if someone could hold my hand through this experience. Thank you and I look forward to your reply.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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UPDATE:
I have my WP site through Bluehost. There, I turned off all of my plug-ins and I still received the critical error message. I’m totally lost.
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Hello there!
Here in this forum we only provide support for sites that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there. You can learn more about the difference between WordPress.com and WordPress.org here:
https://wordpress.com/com-vs-org/
Also, as your site is hosted with
Bluehost, please seek assistance from the hosting provider: https://www.bluehost.in/contact. They will assist you better with this.Regards
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Hello there,
This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/
As the site is experiencing some downtime there, Bluehost would be best placed to help you.
They can be contacted here: https://helpchat.bluehost.com/
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