Critical error message on site (White screen displays when attempting to log in)

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  eayeni1 · Member · Apr 11, 2023 at 7:23 pm

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  A site I launched in 2021 is now displaying the following error on a white screen: There has been a critical error on your website. Please check your site admin email inbox for instructions.

  For context, recently I discovered that my site was routing to a spam page. I contacted GoDaddy and they were able to get that fixed. However, when I tried to log-in to the back-end of my website via WordPress, it receive the message above. I am not receiving any instructions to the email address associated with the website which is what the error message indicates. Please advise. What does this particular type of message mean and how might this be resolved?

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  eayeni1 · Member · Apr 11, 2023 at 8:30 pm

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  For additional clarity on the above^^^ I am unable to access the back-end of my website so if any intervention needs to happen there, I’ll need help figuring out how I can even access my website again.

  Thanks!

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  aisajib · Member · Apr 12, 2023 at 5:50 am

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  Regards