Critical error on hayleycanham.com

• 

  hadleycannibal · Member · Oct 26, 2023 at 8:35 pm

  • Copy link
  • Add topic to favorites

  Hi,
  I have a critical error on my landing page for hayleycanham.com but I cannot access it via wp-admin. There are 2 sites which lead off it and I can get into both of them (actress and artist) but, without the landing page working, no one can access the website!
  Can you help – perhaps with a recovery mode URL for hayleycanham.com landing page?
  Many thanks
  Hayley

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  fstat · Staff · Oct 27, 2023 at 12:47 pm

  • Copy link

  Hi Hayley,

  Thank you for reaching out for assistance. I completely understand how important it is to keep your site operational, especially the landing page.

  However, I need to clarify a few things. Based on the details you’ve provided, it sounds like your site is using the free open-source version of WordPress and is hosted with a different hosting provider. Because of this setup, our ability to directly assist is limited. At WordPress.com, we primarily support sites that are hosted directly on our managed hosting platform.

  Our managed hosting provides numerous benefits, including automated backups, expert support, and a robust infrastructure designed specifically for WordPress. If you’d like more details about our hosting services, you can find them here:
  https://wordpress.com/hosting/

  One option you might consider is moving your site to our managed hosting. By doing so, you can directly leverage our support and the numerous features we offer. We’ve made this process quite straightforward with our easy-to-use migration plugin. For more information on this migration tool, please visit:
  https://wordpress.com/support/import-using-move-to-wordpress-com/

  That said, since you’re using the open-source version of WordPress, I recommend seeking assistance from the community support forums for that particular version. They are knowledgeable about various hosting setups and might have encountered similar issues like yours. The community there is vast, and they are in the best position to help. You can ask for help in the community forum here:
  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this information is helpful and that you’re able to resolve the issues with your landing page soon. If you have any other questions or decide to move to our hosting, don’t hesitate to reach out.