Critical Error on Plug-in Page

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  theurbanwirecom · Member · Jan 3, 2022 at 9:59 am

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  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  Learn more about troubleshooting WordPress.

  Above shows the error that occured when we try to access the Plugins Page.

  We did not receive any recovery email on our administrative email to fix the issue.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  aleone89 · Staff · Jan 3, 2022 at 11:28 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  theurbanwirecom · Member · Jan 4, 2022 at 2:44 am

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  Hi there!

  Thank you for your prompt response.

  This is the URL that has the critical error:

  https://theurbanwire.com/wp-admin/plugins.php

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  kokkieh · Staff · Jan 4, 2022 at 5:05 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:

  https://wordpress.org/support/forums

  You can also take a look at the troubleshooting steps for your version of WordPress. You can find those here:

  https://wordpress.org/support/article/faq-troubleshooting/

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  theurbanwirecom · Member · Jan 4, 2022 at 9:08 am

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  Hi there!

  Many thanks for your advice and help! My team will forward our queries to the WordPress.org forums instead.

  Thank you!