Critical error on site

  • Unknown's avatar
    aliwilliams2013 · Member ·

    I have received multiple emails from wordpress saying there is a critical error on my site. I cannot even view my site, and when I do, this is what it says – This page isn’t working squashingmiles.com is currently unable to handle this request.
    HTTP ERROR 500

    I cannot access the recovery link either. I cannot even access the wordpress admin log in for the site either. They all give me the same error message.

    This was also in the email from wordpress:
    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.1.1
    Active theme: Custom LWWH WordPress Template (version 1.2)
    Current plugin: Simple Share Buttons Adder (version 8.3.1)
    PHP version 7.4.33

    Help!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

    It means we can’t help with this site.

    A 500 error is a loading error, so I’d recommend reaching out to GoDaddy support. They may be able to find out what’s causing that issue.

    I hope this helps.

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