Critical Error On Site
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My ecommerce site on WP has a critical error. My web development team is in a different time zone and can’t respond. Their email is the admin account, I’m only a user with admin settings. Is there anything that can be done?
WP.com: Unknown
Jetpack: Yes
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hey there! Can you contact your host for help with this guide to troubleshooting common WordPress errors? This general troubleshooting guide may help too.
Going forward, I’d recommend using a real-time backup solution so you can easily restore the site if something goes wrong. This is what we use on our services.
And speaking of our services, these forums are for the free-tier sites hosted here on our servers. You can find the forum for free WordPress installations here; you’ll want to use that instead.
Here’s a short article on the difference between the WordPress software and the services by WordPress.com. If you’d like to host here after this is resolved, we can take care of maintenance and support for you. Let us know if you have any questions about our services!
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