critical error on this website

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  renrank · Member · Oct 7, 2023 at 9:18 pm

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  i cant access anything and i cant even get to my dashboard becuase ot is not recognizing my email or username.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Oct 10, 2023 at 9:02 pm

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  I’m sorry to hear about the issues you’re having with accessing your dashboard.

  Since your WordPress site is not hosted on our managed hosting at WordPress.com, but is instead hosted via a different hosting provider using the open-source version of the software, our ability to assist is limited. We can only investigate and directly address issues on sites that we host directly.

  For your information, our WordPress.com managed hosting provides robust, scaleable and secure hosting for your websites. It comes with dedicated support, updates, daily backups, and many other features to ensure the performance and security of your site. You can check out more about it here:
  https://wordpress.com/hosting/

  We do offer an easy-to-use migration plugin if you’re considering moving your site over to our hosting. This will allow you to easily move all of your site content from your current host to us.

  

  Import a Website » Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  In terms of immediate assistance, I would like to suggest you ask for help in the community support forums for the open-source version of WordPress. This is the version your host uses for your site and the community there is in the best position to help resolve your issue. You can access these community support forums via:
  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this helps, and wish you the best in resolving your issue.