Critical error on this website message

  • Unknown's avatar
    ajworachek · Member ·

    When I bring up my website I get the message ‘There has been a critical error on this website’ Please help.

    Thank you,
    Angela 503-381-1575

    Site: https://theajtoday.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted at Bluehost. We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

    You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you fix this critical error. You can reach Bluehost support here:

    https://www.bluehost.com/contact

    I hope that helps!

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