Critical Error on Website
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Hello,
My site is
https://alohabariatrics.com/
When I try to enter my information I can’t get to anything on my dashboard. The last file I remember uploading was Cornerstone. WP did flag it as hazardous, so I tried to delete it. I don’t think I was able to do it fast enough because the site is now down and a warning label for critical error is up. If someone can please delete or update the Cornerstone so that I can have my site up and running again. The Domain is purchased through GoDaddy and I have my other company website on WordPress.WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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