Critical error on website

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  svaram1a3c184843 · Member · Jul 8, 2023 at 7:15 am

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  Hello, we are experiencing a critical error on our website. One Menu Page is not loading, and so the message critical error shows up

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  mohammadriyad · Member · Jul 8, 2023 at 8:21 am

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  Hi there,
  This is WordPress.com forum, the website you are using is built on open-source WordPress software (from WordPress.org), which is hosted elsewhere rather than WordPress.com. To avoid confusion about WordPress.com vs WordPress.org please know the differences from here https://wordpress.com/support/com-vs-org/
  
  For general discussion about open source software, you can  find community advice here https://wordpress.org/support/forums/ where you’ll find more experts who are using the same software as you to provide help.
  Thank you.

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  staff-dragon · Staff · Jul 10, 2023 at 9:55 pm

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  Thanks for the great response @mohammadriyad. I also wanted to just add the following help document in case any WordPress.com users come across this thread which can be really helpful in diagnosing critical errors:

  

  Why is my Site Down?

  in WordPress.com Support

  4 min read

  If you’re unable to load your WordPress.com website, there are a few possible issues that could be causing that. In this guide, we discuss the most common scenarios and how you can resolve them. There’s an Issue With Your Domain NameDomain ConnectionDomain PropagationSuspended DomainsExpired DomainsThere’s a Critical Error on Your SiteYour Site Plan ExpiredThere’s an Issue With Your Site’s Je