Critical Error on Website

  • Unknown's avatar
    calvarylutheranaflc · Member ·

    Our church website (everettcalvarylutheranchurch.com) will no longer open. When I attempt to open the website it only says this:
    ‘There has been a critical error on this website. Learn more about troubleshooting WordPress.’

    Any help you can give would be much appreciated

    Self-declared URL: everettcalvarylutheranchurch.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Thank you for reaching out for assistance. Unfortunately, it seems that your website is hosted on a different provider using the open-source version of WordPress, which is a different platform from our own here at WordPress.com. This limits our ability to investigate and directly assist with issues on your site. We provide managed hosting services where we can ensure stability, security, and quality support for any occurring issue. You can check out more on this here: https://wordpress.com/hosting/

    Given your situation, we are unable to assist directly with the issue, as we only can investigate websites that are hosted with us on WordPress.com. However, we do have a solution for you. We offer a way for you to move the hosting of your website over to us, with our easy-to-use WordPress.com migration plugin. This tool can help you move your site and reduce the complexities often experienced with website migrations.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    In the meantime, the best place for you to get the assistance you are looking for would be the community support forums for the open-source version of WordPress, which is the version your host uses for their site. The users there are in the best position to help.

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Thank you for contacting us, and we hope you find a swift resolution to your issue.

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