Critical Error on Website but Did Not Receive Any Email with Recovery Link

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  autocapitalkw · Member · Nov 6, 2022 at 9:13 am

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  Hi, my website says ‘There has been a critical error on this website.’ I was told by wordpress experts I should be getting an email containing a recovery link from WordPress. But I didn’t receive any. I need this fixed ASAP. Thank you

  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Nov 6, 2022 at 9:54 am

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  Hi there,

  I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  You can also look at the troubleshooting guide here:
  https://wordpress.org/support/forum/how-to-and-troubleshooting

  In addition, you might want to consider posting your question at WordPress.org’s support forum, where people are familiar with such problems and can help you in a more efficient manner: https://wordpress.org/support/forums

  Hope this helps! :)

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  staff-zinnia · Staff · Nov 6, 2022 at 4:26 pm

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  It seems like a managed hosting environment from WordPress.com might be a better fit for the project. Our hosting allows you to focus on content. All of the back end details are attended to by our team. Things like updates, seo, security, spam, all the nitty-gritty-details.

  The hosting plans are visible on https://wordpress.com/pricing/ Let me know if you have any questions about those options and/or moving your site to our platform.