Critical Error on Website- Can't get it fixed – HELP!!

  • Unknown's avatar
    chickennuggetigra · Member ·

    Website is RedRiverRodeoAssociation.com

    I recently was given access to start updating this website that hasn’t been updated in a while. All of a sudden I go this error

    “There has been a critical error on this website. Please check your site admin email inbox for instructions”

    and email that was sent from WordPress is NO HELP at all. Someone please help.

    Apparently there was an error with one of the plugins but I can’t even access the back end of the site to deactivate that plug in.

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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