Critical Error related to jet pack
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Hey everyone I am a student and my portfolio website is down due to a critical error, word press sent me a link for recovery mode but it doesnt work either it says recovery mode is not activated, I can’t access the dashboard or the site due to the critical error so I don’t know how to fix it. Any help would be appreciated ! This is what they said on the email.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.5.5
Active theme: Hello Elementor (version 2.9.0)
Current plugin: Jetpack Protect (version 2.2.0)
PHP version 7.4.33Error Details
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An error of type E_COMPILE_ERROR was caused in line 600 of the file /home/customer/www/josemansilla.me/public_html/wp-content/plugins/jetpack-protect/jetpack_vendor/automattic/jetpack-assets/src/class-assets.php. Error message: require(): Failed opening required ‘/home/customer/www/josemansilla.me/public_html/wp-content/plugins/jetpack/jetpack_vendor/i18n-map.php’ (include_path=’.:/usr/local/php74/pear’)The blog I need help with is: (visible only to logged in users)
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Hi there!
I can confirm that your website josemansilla.me is not hosted with us here at WordPress.com, but it uses the WordPress.org software. Please see: https://wordpress.com/site-profiler/http://josemansilla.me
We have a guide that can help you learn more about the differences between WordPress.com vs. WordPress.org: https://wordpress.com/support/com-vs-org/
I see that your domain name is registered with Namecheap. I recommend contacting their support team for further help with this issue: https://www.namecheap.com/help-center/live-chat/.
You might also like to search your emails for any reference to ‘website hosting’ or ‘WordPress hosting’ to try to find out where the site is hosted and contact their support team.I hope that helps! If you have any additional questions, please feel free to reply.
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