Critical error – Shop page

  • Unknown's avatar
    finersystems · Member ·

    Hi,

    Our shop page displays a critical error but this is present regardless of whether the shop base is replaced with a fresh page and a new URL.

    It doesn’t affect any other page on our store. I’ve replicated the site on finersystems.co.uk/staging. Rather confused by how to fix this.

    I’ll add that no plugins have been enabled and I have rolled back to earlier revisions with no success.

    `
    ### WordPress Environment ###

    WordPress address (URL): http://finersystems.co.uk/staging
    Site address (URL): http://finersystems.co.uk/staging
    WC Version: 5.9.0
    REST API Version: ✔ 5.9.0
    WC Blocks Version: ✔ 6.1.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.8.0
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.32
    PHP Post Max Size: 50 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2000
    cURL Version: 7.79.1
    OpenSSL/1.1.1l

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.9.0
    WC Database Prefix: wp_
    Total Database Size: 34.29MB
    Database Data Size: 25.04MB
    Database Index Size: 9.25MB
    wp_woocommerce_sessions: Data: 0.84MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.10MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.17MB + Index: 0.09MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.10MB + Index: 0.10MB + Engine MyISAM
    wp_cartflows_ca_cart_abandonment: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_cartflows_ca_email_history: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cli_cookie_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cli_cookie_scan_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cli_cookie_scan_cookies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_cli_cookie_scan_url: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_cli_scripts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
    wp_dd_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_dotmailer_email_marketing: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
    wp_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_action_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_field_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nf3_upgrades: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 4.50MB + Index: 0.17MB + Engine InnoDB
    wp_postmeta: Data: 9.52MB + Index: 6.03MB + Engine InnoDB
    wp_posts: Data: 2.52MB + Index: 0.38MB + Engine InnoDB
    wp_rank_math_404_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_rank_math_analytics_ga: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_rank_math_analytics_gsc: Data: 0.48MB + Index: 0.22MB + Engine MyISAM
    wp_rank_math_analytics_keyword_manager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_analytics_objects: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wp_rank_math_internal_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.25MB + Index: 0.23MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfblockediplog: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
    wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfconfig: Data: 0.41MB + Index: 0.02MB + Engine MyISAM
    wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wffilemods: Data: 2.28MB + Index: 0.46MB + Engine MyISAM
    wp_wfhits: Data: 0.63MB + Index: 0.13MB + Engine MyISAM
    wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wfknownfilelist: Data: 1.23MB + Index: 0.14MB + Engine MyISAM
    wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wflogins: Data: 0.30MB + Index: 0.08MB + Engine MyISAM
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfstatus: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
    wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_amazon_buyer_index: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yith_wcan_filter_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_indexable: Data: 0.60MB + Index: 0.15MB + Engine MyISAM
    wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

    ### Post Type Counts ###

    acf-field: 146
    acf-field-group: 20
    attachment: 686
    cookielawinfo: 6
    customize_changeset: 2
    custom_css: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    nav_menu_item: 26
    nf_sub: 40
    oembed_cache: 4
    page: 24
    post: 15
    product: 148
    product_variation: 61
    revision: 386
    shop_coupon: 10
    shop_order: 135
    shop_order_refund: 13
    videos: 9
    yith_wcan_preset: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (26) ###

    Advanced Custom Fields PRO: by Delicious Brains – 5.10.2
    Child Theme Configurator: by Lilaea Media – 2.5.8
    Classic Editor: by WordPress Contributors – 1.6.2
    GDPR Cookie Consent: by WebToffee – 2.0.6
    Customer Reviews for WooCommerce: by CusRev – 4.27
    Google Listings and Ads: by WooCommerce – 1.5.1
    Jetpack: by Automattic – 10.3
    Mailchimp for WooCommerce: by Mailchimp – 2.5.3
    Ninja Forms – Mailchimp: by Saturday Drive – 3.2.2
    Ninja Forms – Layout & Styles: by The WP Ninjas – 3.0.28
    Ninja Forms: by Saturday Drive – 3.6.6
    Really Simple SSL: by Really Simple Plugins – 5.1.3
    Rank Math SEO PRO: by Rank Math – 2.19.0
    Rank Math SEO: by Rank Math – 1.0.75
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.63.25

    User Role Editor: by Vladimir Garagulya – 4.60.2
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.16
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
    WooCommerce Manual Payment: by bfl – 2.6.8
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    (email visible only to moderators and staff) – 3.3.12

    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.10.1
    WooCommerce: by Automattic – 5.9.0
    WooCommerce Conditional Shipping: by RightPress – 1.4.1
    Smush: by WPMU DEV – 3.9.2
    YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.3.0

    ### Inactive Plugins (2) ###

    Dotdigital for WooCommerce: by dotdigital – 1.3.1
    Hotjar: by Hotjar – 1.0.12

    ### Dropin Plugins (1) ###

    maintenance.php: maintenance.php

    ### Settings ###

    API Enabled: –
    Force SSL: ✔
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #107 – /shop/
    Basket: #301 – /basket/
    Checkout: #303 – /checkout/
    My account: #305 – /my-account/
    Terms and conditions: #86 – /terms-and-conditions/

    ### Theme ###

    Name: Finersystems
    Version: 1.0
    Author URL: https://thrive-creative.co.uk
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: finer-systems/woocommerce/archive-product.php
    finer-systems/woocommerce/checkout/form-checkout.php
    finer-systems/woocommerce/emails/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
    finer-systems/woocommerce/emails/admin-failed-order.php
    finer-systems/woocommerce/emails/admin-new-order.php
    finer-systems/woocommerce/emails/customer-completed-order.php
    finer-systems/woocommerce/emails/customer-invoice.php
    finer-systems/woocommerce/emails/customer-new-account.php
    finer-systems/woocommerce/emails/customer-note.php
    finer-systems/woocommerce/emails/customer-on-hold-order.php
    finer-systems/woocommerce/emails/customer-processing-order.php
    finer-systems/woocommerce/emails/customer-refunded-order.php
    finer-systems/woocommerce/emails/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0
    finer-systems/woocommerce/emails/email-addresses.php version 3.9.0 is out of date. The core version is 5.6.0
    finer-systems/woocommerce/emails/email-customer-details.php
    finer-systems/woocommerce/emails/email-downloads.php
    finer-systems/woocommerce/emails/email-footer.php
    finer-systems/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
    finer-systems/woocommerce/emails/email-order-details.php
    finer-systems/woocommerce/emails/email-order-items.php
    finer-systems/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
    finer-systems/woocommerce/emails/plain/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
    finer-systems/woocommerce/emails/plain/admin-failed-order.php
    finer-systems/woocommerce/emails/plain/admin-new-order.php
    finer-systems/woocommerce/emails/plain/customer-completed-order.php
    finer-systems/woocommerce/emails/plain/customer-invoice.php
    finer-systems/woocommerce/emails/plain/customer-new-account.php
    finer-systems/woocommerce/emails/plain/customer-note.php
    finer-systems/woocommerce/emails/plain/customer-on-hold-order.php
    finer-systems/woocommerce/emails/plain/customer-processing-order.php
    finer-systems/woocommerce/emails/plain/customer-refunded-order.php
    finer-systems/woocommerce/emails/plain/customer-reset-password.php
    finer-systems/woocommerce/emails/plain/email-addresses.php version 3.4.0 is out of date. The core version is 5.6.0
    finer-systems/woocommerce/emails/plain/email-customer-details.php
    finer-systems/woocommerce/emails/plain/email-downloads.php
    finer-systems/woocommerce/emails/plain/email-order-details.php
    finer-systems/woocommerce/emails/plain/email-order-items.php version 3.7.0 is out of date. The core version is 5.2.0
    finer-systems/woocommerce/global/form-login.php
    finer-systems/woocommerce/global/quantity-input.php version 2.5.0 is out of date. The core version is 4.0.0
    finer-systems/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
    finer-systems/woocommerce/single-product/meta.php
    finer-systems/woocommerce/single-product.php

    Outdated Templates: ❌

    Learn how to update

    ### Action Scheduler ###

    Complete: 615
    Oldest: 2021-11-09 14:52:27 +0000
    Newest: 2021-11-23 11:57:04 +0000

    Pending: 4
    Oldest: 2021-11-23 14:25:28 +0000
    Newest: 2021-11-26 00:30:15 +0000

    ### Status report information ###

    Generated at: 2021-11-23 12:06:55 +00:00
    `

    Thanks

    Chris

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    finersystems · Member ·

    Should rephrase this *no NEW plugins have been enabled…

  • Unknown's avatar
    amirudra789 · Member ·

    Hello there!

    It looks like you are using the woocommerce plugin. Could you please reach out to the plugin support from the woo-commerce plugin here:

    https://wordpress.org/support/plugin/woocommerce 

    Also if you have WordPress.com Business Plan, you can open a ticket while logged into your account: https://woocommerce.com/my-account/create-a-ticket/

    Regards:

  • The topic ‘Critical error – Shop page’ is closed to new replies.