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Forums / Critical error – steps taken no luck

Critical error – steps taken no luck

  • Unknown's avatar
    kwtsay · Member · Sep 8, 2023 at 8:31 pm
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    • Add topic to favorites Add topic to favorites

    Hi all, could anybody assist me in trying to get my WordPress site http://www.aliencouture.com back online, or just getting access to the admin panel?  I’m getting a critical error message on website and this on admin panel ‘There has been a critical error on this website. Please check your site admin email inbox for instructions’.   But no eMail?  I can’t access anything but the database through my host.  

    Steps taken so far:

    1 – Attempted to restore site from host backups this usually works but did not. 

    2- I can’t access the WordPress admin screens so had to do this on database.

    Use phpMyAdmin to deactivate all plugins.

    1. In the table wp_options, under the option_name column (field) find the active_plugins row

    Change the option_value field to: a:0:{} 

    Site still showing critical error. 

    Repaired all tables. 

    error logs from my host shows:

    {main}

    [Fri Sep 08 04:04:59.402056 2023] [fcgid:warn] [pid 43627:tid

    3925667215104] [client 192.0.82.55:13980] mod_fcgid: stderr:   thrown in

    /home/aliencouture/Aliencouture.com/wp-content/plugins/wp-smushit/core/class-modules.php

    on line 154

    Error reports on database:

    {

        “pma_version”: “5.2.1”,

        “browser_name”: “SAFARI”,

        “browser_version”: “15.6.1”,

        “user_os”: “Mac”,

        “server_software”: “nginx/1.18.0”,

        “user_agent_string”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6.1 Safari/605.1.15”,

        “locale”: “en”,

        “configuration_storage”: “disabled”,

        “php_version”: “8.1.2-1ubuntu2.14”,

        “script_name”: “index.php”,

        “exception_type”: “js”,

        “exception”: {

            “name”: “”,

            “message”: “Script error.”,

            “mode”: “onerror”,

            “stack”: [

                {

                    “line”: “0”,

                    “column”: “0”,

                    “func”: “?”,

                    “context”: “”,

                    “uri”: “index.php?”,

                    “scriptname”: “index.php”

                }

            ],

    {

        “pma_version”: “5.2.1”,

        “browser_name”: “SAFARI”,

        “browser_version”: “15.6.1”,

        “user_os”: “Mac”,

        “server_software”: “nginx/1.18.0”,

        “user_agent_string”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6.1 Safari/605.1.15”,

        “locale”: “en”,

        “configuration_storage”: “disabled”,

        “php_version”: “8.1.2-1ubuntu2.14”,

        “script_name”: “index.php”,

        “exception_type”: “js”,

        “exception”: {

            “name”: “”,

            “message”: “Script error.”,

            “mode”: “onerror”,

            “stack”: [

                {

                    “line”: “0”,

                    “column”: “0”,

                    “func”: “?”,

                    “context”: “”,

                    “uri”: “index.php?”,

                    “scriptname”: “index.php”

                }

            ],

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    kwtsay · Member · Sep 8, 2023 at 8:59 pm
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    Host resolved :)

  • The topic ‘Critical error – steps taken no luck’ is closed to new replies.

Tags

  • .org
  • account
  • design
  • Jetpack

About this topic

  • In: Support
  • 1 participant
  • 1 reply
  • Last activity 2 years
  • Latest reply from kwtsay

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