Critical Error When Adding New Page

  • Unknown's avatar
    hellotylerclark · Member ·

    Hi,

    I’ve had an issue for a couple months where I am unable to update my WordPress website. When I attempt to ‘add new’ I’m prompted with a critical error message.

    I’ve had my hosting server update my PHP and a web designer inspect the backend, but no luck so far. I’m hoping you guys may be aware of this issue, it has costed me business, and I need as much help as I can get. I hope we can come to a resolution, thank you.

    Self-declared URL: https://www.hellotylerclark.com/
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    burakkahyaoglu · Member ·

    Hi,

    Since your site is not hosted with WordPress.com, this is not the right place to ask for help. But I can get you pointed in the right direction to get help.

    You can try disabling plugins until you see the image quality change; that’s likely the one causing the issue.

    Otherwise, please reach out to the WordPress community for guidance and they should be able to better advise on how to narrow down the issue:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

  • Unknown's avatar
    burakkahyaoglu · Member ·

    Hi,

    Since your site is not hosted with WordPress.com, this is not the right place to ask for help. But I can get you pointed in the right direction to get help.

    You can try disabling plugins until you see the critical error message disappear.

    Otherwise, please reach out to the WordPress community for guidance and they should be able to better advise on how to narrow down the issue:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

  • aleone89 · Staff ·

    Hey there,

    As mentioned, on these forums, we can only assist with WordPress.com related issues. Therefore, I wanted to remind you about the option to migrate your WordPress site to our servers.

    The content alone can be moved by exporting from Tools > Export, and then imported as per these steps here: https://en.support.wordpress.com/import/ (Tools import). To get the storage you need, and to be able to use a custom primary domain, a paid plan would need to be in place: https://wordpress.com/pricing/

    Alternatively, a site can be migrated into WordPress.com, as is – including all content, themes and plugins. We make the migration process easy with the WordPress.com Migration plugin, which you can find at this link: https://wordpress.org/plugins/wpcom-migration/.

    A site being migrated into WordPress.com using this plugin would require a WordPress.com Business Plan.

    We provide a fully managed hosting service with a custom server environment, specifically optimized for WordPress. This means you’ll benefit from built-in security measures, performance improvements, and in-house support to address any questions or concerns you may have.

    Migrating your site to WordPress.com may initially seem like a daunting task, but the advantages of our fully managed hosting service outweigh the effort involved. With our optimized server environment and tailored version of WordPress, you’ll have access to the best possible hosting service for your WordPress website.

    However, if you decide not to migrate your site to WordPress.com, don’t worry! We still want to ensure you receive the help you need. The open-source WordPress forums are available to provide support, where you can connect with experts in WordPress who are well-equipped to assist you with any issues you may encounter.

    We hope this information is helpful. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for considering WordPress.com as your hosting solution!

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