Critical Error when adding product to site

  • Unknown's avatar
    matthewcomer2017 · Member ·

    Having issues with Elex easypost plugin- when it is activated the site struggles to add products to cart. when the plugin is deactivated, the site runs as it should.

    I’ve rolled back Elex’ plugin which resolved the issue on our other site (same issue last week), but that did not resolve the issue, i’ve tried updates but that is also not resolving the issue.

    I’ve opened a ticket with Elex, and have gotten one response asking me to update the plugin- but regardless the version the site doesnt function if the EasyPost plugin is installed.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Uh oh! You might check in with your host to see if there are other differences they can spot between this site and the ones that work — perhaps a different php version for example?

    Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself:
    https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

    You’ll want to create an account at https://wordpress.org/support/forums/ so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support.

    I hope this helps!

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