Critical errors
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My website shows a critical errors
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hello!
I understand it’s frustrating to encounter issues, and I genuinely wish I could directly assist you. However, our services are tailored for WordPress.com managed hosting, and as such, we don’t host your current site.
Let me shed some light on our offerings. We provide fully managed hosting with a specialized server environment optimized for WordPress. This includes enhanced security features, performance enhancements, and dedicated support for any queries you might have about your site.
Given the optimizations we’ve applied, our version of WordPress differs from what you’re currently using with your existing provider. Consequently, we lack access to your site and aren’t familiar with the specific details of your issue.
While we can’t directly address your concern at this moment, I’d like to propose an alternative. You have the option to migrate your site to our hosting platform, allowing us to offer in-house assistance once your site is back online. To assist with migration, we’ve developed a plugin that you can find here: https://wordpress.org/plugins/wpcom-migration/. Please note that the Business plan is required for this option.
In the interim, since your site resides elsewhere, we can’t provide immediate support. The silver lining is that there’s an incredible community ready to help on the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting. Members there are experienced and well-equipped to guide you through these issues.
Thank you for your understanding!
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