Critical Errors on Website

• 

  kwatkinsgateswayorg · Member · Dec 15, 2022 at 9:36 pm

  • Copy link
  • Add topic to favorites

  Hello. We are having 2 critical errors pop up on our site. The company that helped with a new page build found them, but cannot correct them and said I needed to reach out to you. This is what they told me:

  ‘The site still has 500 errors. It doesn’t seem as bad as it was.
  It actually has 2 critical errors according to WordPress’s Site Health (https://www.gatesway.org/wp-admin/site-health.php?tab). They need to get with their hosting provider to see if they will fix them since we cannot.’

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Dec 16, 2022 at 12:19 am

  • Copy link

  Hey there, we actually aren’t the hosting provider in this case. It looks like you’re with GoDaddy, but they may help you sort out the issue with your copy of the software:
  https://wordpress.org/support/article/common-wordpress-errors/#internal-server-error

  If you need more help, please work with your host or with community resources available here:
  https://wordpress.org/support/forums/

  After that’s resolved, if you’d like to move your site to our managed hosting services so we can help with issues like this going forward, let us know. You can find our pricing here:
  https://wordpress.com/pricing