Critical site error

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  thefemmeuk · Member · Aug 18, 2021 at 2:50 pm

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  Hello there has been a major error come up on our site. When we go to view the page we have been told there has been a critical error with the site and we cant even reach the page. What do we do?

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Yes

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  supernovia · Staff · Aug 18, 2021 at 8:04 pm

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  Sorry to hear that! Can you send a link to the site? The one you gave us seems to be operating without any issues, but also hasn’t been updated recently.

  If the site isn’t hosted with us, we most likely can’t help much. But here are a few ideas:

  – Check to see if you have an admin email with clues

  – Ask your host to check error logs

  – If this happened with a recent theme or plugin update or install, you can manually remove one like so (especially if it’s mentioned in errors):
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  – Ask your host to help you restore a good backup

  Going forward, you’ll also want to use the correct forums for self-managed installations:
  https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to our services once this is resolved, so we can provide direct support going forward. All of our paid plans include hosting, support, maintenance, SSL, and more. You can find our pricing here:
  https://wordpress.com/pricing

  Hoping this helps!

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  thefemmeuk · Member · Aug 25, 2021 at 3:58 pm

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  Hello! Thank you so much for your response back!
  I have just checked the site and the issue seems to be back!
  Here is the link: https://thefemme.co.uk/

  Thanks,
  Clare

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  thefemmeuk · Member · Aug 25, 2021 at 4:00 pm

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  I deactivated a plugin and it seemed to have fixed the issue!

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  deancroyal · Staff · Aug 25, 2021 at 5:38 pm

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  Nice work! We’re happy you were able to find a solution.

  Again, to reiterate what my colleague mentioned, going forward, you’ll want to use the forums for self-managed WordPress installations like yours:
  https://wordpress.org/support/forums/

  Or, you’re always welcome to migrate your site to our services so we can be your direct support! All of our paid plans include hosting, support, maintenance, SSL, and more. That pricing is here:
  https://wordpress.com/pricing

  Have fun!