Critical Site Error Please Help

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  269lifellc · Member · Apr 12, 2023 at 2:17 am

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  I am entirely unable to access my site even from my admin panel, I continue to get ‘critical error messages’ i do have my website saved on my computer so if i can even reset it in someway that would be great
  please help ! thank you

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  shameemdev · Staff · Apr 12, 2023 at 2:46 am

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  Hi @269lifellc

  It looks like your website is not hosted on WordPress.com managed hosting.

  To explain, WordPress.com is a fully managed hosting provider that uses a custom server environment optimized for WordPress, provides built-in security and performance improvements, and in-house support for your site questions.

  Because of how WordPress.com optimized its service, it also uses a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, Happiness Engineer does not have access to your site and is not familiar with the source of your issue.

  You definitely have the option to move your site to WordPress.com so Happiness Engineer can provide in-house help, but as it stands now, Happiness Engineer cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting.

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!