CSS not active

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  qualcoenergy · Member · Oct 4, 2011 at 11:14 pm

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  Help! I keep sending messages through the regular help source, but no one responds. I purchased the Custom Design upgrade yesterday, but it’s not active. What do I have to do to activate it? I have an email acknowledging that the purchase was made, and the money was charged to my account.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 4, 2011 at 11:16 pm

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  You are not alone. Please see this thread just a few threads down from this one > https://en.forums.wordpress.com/topic/wait-period-after-purchasing-custom-design-upgrade?replies=11

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  designsimply · Member · Oct 4, 2011 at 11:17 pm

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  Thanks for reporting this. I’ll look at the transactions on your account right now. Could you let me know if the email you received was formatted correctly? Did it have a total amount and a Transaction ID?

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  qualcoenergy · Member · Oct 4, 2011 at 11:27 pm

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  Below is the confirmation email I received yesterday. My account was definitly charged the $30, but as you can see, it doesn’t have the transaction ID:

  Your WordPress.com Upgrade was purchased successfully.

  Item: Custom Design for http://qualcoenergy.wordpress.com
  Cost: $30

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  TOTAL:
  Purchased By: Alan Honick
  Credit Card: MasterCard **** **** **** xxxx
  Transaction ID:

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  designsimply · Member · Oct 4, 2011 at 11:45 pm

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  Thanks tons. I was able to find the transaction and I’ve added the custom design upgrade for you. We’re also looking into what may have caused the trouble.