Currency Issue with Tap Payments gateway

  • Unknown's avatar
    jhelica786 · Member ·

    Hi My website is done through woocommerce and my payment gateway is Tap and I live in UAE and currency I have 2 options aed english which is what I want and United arab emirates (in arabic) which is no good when i save UAE in arabic in goes through on my website the payment no problem and then when i choose AED english which is the currency here and I need in english when go through payment gateway it says when make payment error something went wrong and then when I spoke to TAP all is fine on there side , no problems , I need to speak to wordpress to resolve the problem, can someone PLEASE HELP ?

  • staff-mckluskey · Staff ·

    Hi there,

    If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    These forums are for WordPress.com-hosted websites. If you want to know the difference between the two, you can find more information in this document:

    WordPress.com vs. WordPress.org

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