Custom CSS lost after domain expired
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I’ve restored my domain after it’s expired and all my custom CSS is gone. I tried restoring from “Revisions” but I’m still not seeing my custom CSS displayed. Help!
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Hi there,
I went and took a look at your account, kusadama.wordpress.com, and I don’t see any record of you having had Custom Design before today. Are you sure that this is the site which you had it before?
I double checked for you, and we have no record of any saved custom CSS records for this site. Let me know if you’ve got a different account I can help you look in to!
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There is a custom www. Kusadama.com that I upgraded to not have WordPress in the URL. This had a custom CSS attached from a designed site. When I re purchased the domain, the original non CSS design showed up.
There should be records of the purchases and upgrades from two years ago for this custom CSS. -
Oh! When you say “from a designed site,” do you mean that you had someone design a new site for you? Is it possible that you ended up hosting your domain elsewhere?
Because if you pointed your domain somewhere else and then it fully expired and you then repurchased the domain, this is indeed exactly what would have happened!
If you think this could explain the issue, you may need to reach out to the person who designed the new site for you. They should have your other site’s nameservers. You will need those to point your domain towards those. I can help you out once you have those nameservers!
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No it was hosted with you and we bought a special package to have a WordPress site with the custom domain of http://www.kusadama.com and it was simply a customized design on WordPress–designed.
I’m not sure why you aren’t understanding.
1. My domain expired but was repurchased
2. The nameservers are set to WordPress
3. I had a custom design on WordPress
4. That design has disappeared
5. An old design is showing up
6. I want my custom design back
Can nobody help? -
I really am not trying to be difficult!
We do not have any record of you having our Custom Design product before today, so you could not have had any custom CSS previous to this.
Other than the purchases for your domain and the Custom Design which you bought today, in 2011 you briefly purchased a premium theme called “Delicious Magazine,” however it was cancelled and the fee for it was refunded to you. You can see that theme here, if you think that might be it:
http://theme.wordpress.com/themes/delicious-magazine/For this username and blog, we have no record of any other products or designs.
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I’m pretty offended by this reply–I most certainly did have a customized design and my designer can verify it, and I can send screenshots of the site that was hosted with wordpress on the above url and most certainly was the site I had professionally designed, which disappeared the day my domain expired. Please. I will be sending you all of the screenshots and links, but don’t tell customers that they lied to you. And don’t assume I’m an idiot and didn’t know what I was talking about with it being hosted elsewhere.
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Hi there,
Again, I am in no way trying to be difficult, and I certainly was not saying that you were lying! We do not however have any sort of record for this account having had additional add-ons beyond the ones which I mentioned.
If you are still in contact with your designer, perhaps he still has copies of the CSS changes which he made to your site? If so, he can make those changes by logging in to your account and going to the Appearance link and then Custom Design and then the CSS tab. He should just be able to copy and paste the CSS code into the window and your site will be updated to how it originally looked!
You may also want to ask him if he changed any actual files on your site. If he remembered doing so, then this would mean that your old site was a WordPress.org installation rather than a WordPress.com site. We do have records that kusadama.com was set up on third party hosting with a WordPress.org site and linked to your username at some point, though we have no additional information beyond that.
To clear up any confusion, WordPress.com and WordPress.org are two different entities.
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