Custom design payment

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  luckyotter · Member · Sep 13, 2017 at 9:50 pm

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  I did not realize I was set up for my $30 custom design payment to go through tomorrow 9/14. I thought it was supposed to go through yesterday, so I went ahead and paid for it today. My payment was approved and went through. So I do not want an auto payment to go through tomorrow so I do not get charged twice. Can you make sure I do not get charged again tomorrow?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 13, 2017 at 9:54 pm

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  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Sep 13, 2017 at 10:10 pm

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  Hi there,

  I checked your account and your purchase has went through successfully, so you should not be double charged for the custom design upgrade. Please let me know if you see anything differently tomorrow and I will take care of it for you.

  Thanks!

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  luckyotter · Member · Sep 13, 2017 at 10:36 pm

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  Thanks! I tried to find the live chat, but said it was closed until the 19th. Thanks for looking into this.

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  staff-doublebassd · Staff · Sep 14, 2017 at 5:45 pm

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  You’re welcome! Yes, all of live chat support will be closed until the 19th due to us all being at a conference/meetup. But, feel free to contact us here if you have any other questions. Thanks!