Custom Design Refund

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  rebekahcheng · Member · Apr 23, 2016 at 12:09 pm

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  Hello,
  I just received an email from PayPal informing me I’ve been charged £25 for Custom Design on an old blog I created for school (coeurmagazine.wordpress.com).
  Please may I get a refund? I did not authorise this so I’m not sure how it happened?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Apr 23, 2016 at 12:29 pm

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  Hi there,

  You were charged because your custom design subscription was set to auto-renew annually.

  However, the upgrade is not under the account that you are contacting us from. Can you please post in this thread using the account associated with the upgrade? Once ownership is confirmed, I’d be happy to process the refund for you.

  Let me know if you have any other questions.

  Thanks!

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  rebekahcheng · Member · Apr 24, 2016 at 12:24 pm

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  Thanks for getting back to me!

  I can’t seem to log into that account – I believe it was registered under my university email address, which I no longer have access to as I am done with the course.

  Is there another way around this?

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  staff-doublebassd · Staff · Apr 24, 2016 at 11:02 pm

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  If you have the payment information from the Paypal transaction, that will confirm your ownership of the upgrade. I see that you already own the site.

  I’ll e-mail you and if you can reply to me with the PayPal transaction info, I’ll be able to assist you further. Thanks!

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  rebekahcheng · Member · Apr 25, 2016 at 7:53 pm

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  Sounds amazing – thank you so much!

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  staff-doublebassd · Staff · Apr 25, 2016 at 8:14 pm

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  Did you receive my e-mail?

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  rebekahcheng · Member · Apr 26, 2016 at 2:28 pm

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  Hey thanks for checking in. I did not receive an email. Would you be able to send it to my Paypal email address? It is rebekahcheng (at) hotmail (dot) com.

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  staff-doublebassd · Staff · Apr 26, 2016 at 3:12 pm

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  Hey there,

  I contacted you via the e-mail you provided.

  Let me know if you received it.

  Thanks!