Custom Design renewal

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  nrdamiano · Member · Jan 23, 2015 at 8:20 pm

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  How can I renew Custom Design??? I don’t see a link on the Store page to do so. Very non-intuitive how this is supposed to happen.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 23, 2015 at 8:27 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account and associated email address that registered the blog and purchased the upgrade for it, to access the blog’s dashboard and navigate to > Store > My Upgrades and renew any upgrades.
  https://wordpress.com/my-upgrades/

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  jeremeylduvall · Member · Jan 23, 2015 at 11:32 pm

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  Hi @nrdamiano,

  As Timethief mentioned, the upgrade must be renewed by the current upgrade owner. Currently, your account (nrdamiano) doesn’t own any upgrades on biodesignalumni.wordpress.com. Do you remember what user account purchased the upgrades? If so, could you ask them to login and renew the upgrade here?

  https://biodesignalumni.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades