Custom Design Upgrade

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  nanosuit · Member · Dec 25, 2012 at 7:43 pm

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  I have purchased the custom design option, however, it is still asking me to upgrade.
  What should I do?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 25, 2012 at 7:49 pm

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  Please confirm the upgrade purchase did go through here:
  Dashboard > Store > My Upgrades
  Dashboard > Store > Billing History

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  notawoodpecker · Member · Dec 25, 2012 at 7:51 pm

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  TT, there have been quite a few of these threads today. Something may be hung up in the process somewhere, maybe related to the holiday.

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  timethief · Member · Dec 25, 2012 at 8:13 pm

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  @notawoodpecker
  I appreciate the head up on that, as I have been busy with company and not answering questions since yesterday afternoon. Frankly, I avoid purchasing any upgrades on weekends or holidays. I purchase only when I see a Staff presence of the forums and know they are readily available to sort any issues I may experience.

  @nanosuit
  I tagged this thread for Staff attention. Please subscribe to the thread so you are notified when they respond. Also note as it’s a holiday patience is required.

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  nanosuit · Member · Dec 25, 2012 at 8:18 pm

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  @timethief
  Thanks. I can confirm that the purchase has gone through in my billing history. Also, the status is active, under My Upgrades.

  @notawoodpecker
  Thanks. I will probably wait one or two days and see if the issue is resolved. Possibly, could be due to holidays.

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  timethief · Member · Dec 25, 2012 at 8:37 pm

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  @nanosuit
  Thanks for the confirmation and please hang in there.

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  nanosuit · Member · Dec 27, 2012 at 4:42 pm

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  I have still had no response on this?
  Should i apply for a refund maybe?

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  zandyring · Staff · Dec 28, 2012 at 7:54 pm

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  Hi there,

  Could you let me know what blog you have the upgrade for?

  Cheers!

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  serafina11 · Member · Dec 28, 2012 at 8:26 pm

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  I have the same problem at http://mallowandwhitepine.wordpress.com/

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  nanosuit · Member · Dec 28, 2012 at 8:40 pm

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  @zandyring
  the issue was for http://playedtoday.com/
  I have already applied for a refund. But if you can assist with the issue, I would be more than happy to upgrade again.
  Currently using a theme that doesn’t support customization.

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  jenia · Member · Dec 29, 2012 at 8:28 pm

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  @nanosuit: could you please re-purchase the Custom Design and let me know if it works for you? If it still does not show up as active, let me know and I’ll get it working. Apologies for the inconvenience!

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  nanosuit · Member · Dec 30, 2012 at 12:08 am

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  @jenia
  I re-purchased the upgrade and it seems to be working fine now :)
  I am hoping the the refund which I had applied for will still come through as it said it will take 7 days?

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  jenia · Member · Jan 1, 2013 at 1:27 pm

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  @nanosuit: yes, the refund will come through. Sometimes can take up 2 weeks though, with holidays etc. If it does not, let me know and I’ll take a look!