Custom design upgrade does not show

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  esterroxberg · Member · Aug 19, 2011 at 9:10 am

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  Hi, I have upgraded the Custom Design to change fonts. I have received a recipe on my email that the payment has been done. But when I now go to “custom design”, It asks me to upgrade again, and I can´t use the upgrade. It does not show anywhere that I have upgraded this. Please contact me. Regards, Ester Roxberg

  The blog I need help with is: (visible only to logged in users)

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  thesacredpath · Member · Aug 19, 2011 at 9:12 am

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  Log out of wordpress, clear your browser cache and cookies and then try again and let us know if that helped.

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  esterroxberg · Member · Aug 19, 2011 at 9:24 am

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  Thank you for your reply. I have now done that, and it still does not work. When I go to custom design it just says “to activate you must upgrade and purchase” and it takes me to the pay site. But I don´t want to pay twice.

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  thesacredpath · Member · Aug 19, 2011 at 9:30 am

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  Contact staff by going to http://en.support.wordpress.com/contact/ and search for anything at all and then down at the bottom click the “no” button and the contact form will appear and tell them about it. They can get it straightened out for you.

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  esterroxberg · Member · Aug 19, 2011 at 9:35 am

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  Thanks! Do you perhaps know how long it takes to get a reply?

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  thesacredpath · Member · Aug 19, 2011 at 9:41 am

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  That just all depends as they answer things in the order they come in, but do know that they will get it straightened out for you as soon as possible.