Custom Design Upgrade Expiring

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  leelpatt · Member · Oct 20, 2014 at 5:42 pm

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  I need to renew a custom design upgrade that the email says would expire today. However, the website says “expiring 10/21” which is not today. I do not have an option for “setting” or “renew” or anything like that on my upgrades page. I only have an option to learn more. When I click on custom design from my side-bar it has an “upgrade” option that takes me to the “my upgrades” page that has no options. Can someone help me before this expires?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 20, 2014 at 5:56 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade to access the blog’s dashboard and navigate to > Store > My Upgrades to renew the upgrade.

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  leelpatt · Member · Oct 20, 2014 at 6:01 pm

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  Thank you! This is probably our issue and we will have to contact the one who set up the blog. Is there a way to change the admin after we contact her?

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  timethief · Member · Oct 20, 2014 at 6:06 pm

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  Yes there is a process the blog’s owner can use to transfer the blog to another username account.

  Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and associated email address.

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them or transfer the blogs and the upgrades to another username account.

  To transfer a blog from one username account A to another username account B you must first log in under the username account A that owns the blog you want to transfer to the other username account.

  Then you add the other username account B as an Admin of the blog.
  adding users http://en.support.wordpress.com/adding-users/
  user roles http://en.support.wordpress.com/user-roles/

  Then you A can use this process to transfer the blog to that username account B instead http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account