Custom Design won't transfer from one site to another

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  gemmafoxy · Member · Feb 16, 2015 at 3:29 pm

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  I have Custom Design for the site I use regularly but I also have Custom Design to use on other blogs. I can’t get it to transfer from an old blog to a new blog although the theme transferred with no issue.

  Any help?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 16, 2015 at 6:06 pm

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  I have Custom Design for the site I use regularly but I also have Custom Design to use on other blogs.

  Each custom design upgrade is purchased for use on a single blog only and is operational for one year only when it is do for renewal.

  To transfer upgrades between different blogs on WordPress.com use the guide found here http://en.support.wordpress.com/my-upgrades/#transferring-upgrades

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  timethief · Member · Feb 16, 2015 at 6:07 pm

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  P.S. In case you continue to have trouble with this I have tagged this thread for a Staff follow-up.

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  pmciano · Member · Feb 17, 2015 at 4:45 pm

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  @gemmafoxy

  At present, you have several, valid Upgrades associated with a deleted site, foxyfootball.wordpress.com:

  1. Custom Design
  2. Premium Theme: Mimbo Pro
  3. Premium Theme: Opti (opti)

  Which WordPress.com site would you like me to transfer these Upgrades to?

  Once you confirm how you’d like to proceed, I will get started processing your transaction :-)

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  gemmafoxy · Member · Feb 18, 2015 at 3:18 am

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  Hi pmciano!

  I would like Custom Design transferred to Stenhouse and Whitson Online and also Opti if it can be transferred there without affecting gemmafox.co.uk.

  Thanks for your help :-)

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  pmciano · Member · Feb 18, 2015 at 2:24 pm

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  @gemmafoxy

  I’ve transferred the Custom Design Upgrade from foxyfootball.wordpress.com to stenhouseandwhitsononline.wordpress.com, as requested.

  In regard to your Premium Theme purchases, I’ve added their value to your account as credits. If you’d like them to be accessible on a different, WordPress.com site, simply repurchase them for that site. There will be no additional charge.

  Premium Themes

  Let us know if you have any more questions :-)

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  gemmafoxy · Member · Feb 18, 2015 at 9:45 pm

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  Thank you so much, you’ve been a massive help! Everything working properly now. :-)

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  pmciano · Member · Feb 19, 2015 at 2:14 pm

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  @gemmafoxy

  Thank you, and you’re very welcome!

  If you have any other questions regarding WordPress.com, please let us know :-)