Custom DNS records were not approved.

angiebender · Member · Feb 13, 2013 at 6:18 am
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custom dns records are not working. it said to contact support for help so that is what i am doing. i bought my domain from namecheap….

The blog I need help with is: (visible only to logged in users)
justjennifer · Member · Feb 13, 2013 at 7:19 am
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I’m going to flag this for Staff assistance. Please be patient while they get back to you.

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kardotim · Member · Feb 13, 2013 at 8:14 am
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What Custom DNS Records are you trying to submit?

I don’t see any records at https://angiebender.wordpress.com/wp-admin/paid-upgrades.php?page=domains&action=dnsedit&domain=giraffepathhypnosis.com
angiebender · Member · Feb 13, 2013 at 5:41 pm
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My domain is from Namecheap and it has already been transferred successfully. I am having trouble transferring my email. The email forwarding worked fine before my domain transfer and now it doesn’t. Which apprently is normal once the domain is tranferred.

when i paste the dns records into your system i did the validation check and was told those dns records don’t exist and to contact support. I tried many different times

After hours with Namecheap support, this is what she told me to paste into your system:
giraffepathhypnosis.com MX 10 oxmail1.registrar-servers.com
giraffepathhypnosis.com MX 10 oxmail2.registrar-servers.com
Mail CNAME oxwebmail.registrar-servers.com
giraffepathhypnosis.com TXT v=spf1 include:ox.registrar-servers.com ~all

Thank you
kardotim · Member · Feb 14, 2013 at 5:03 am
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I’ve updated the MX records for you, e-mail should start to work soon. I also made a sub-domain so you can easily enter webmail.

Feel free to contact us if you have any other questions.
angiebender · Member · Feb 14, 2013 at 5:33 pm
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Thank you! I assume the email is (email visible only to moderators and staff)???? or do i have to go in and create that? Forwarding to another email address?????

I thought i was computer literate until i started building my own website and such :(
kardotim · Member · Feb 14, 2013 at 6:25 pm
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It depends what e-mail account you created at Namecheap’s control panel: https://manage.www.namecheap.com/myaccount/mail/OXMailDomains.aspx
angiebender · Member · Feb 15, 2013 at 6:04 pm
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I appreciate your help, but honestly now i am more confused. The whole point to all of this, in my mind, was to have my email address working and re-rerouted. I thought these codes would do that. I do have (email visible only to moderators and staff) set up in namecheap – the open exchange thing. My domain is transferred to wordpress.
Please help me figure out what exactly i need to do to have a functioning email that is forwarded to another email. I have spent 10’s of hours trying to figure this out on google, and support FAQs and such.
what was the updating of MX records for if not to forward my email????

I just don’t understand.

Thank you
kardotim · Member · Feb 16, 2013 at 11:25 am
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You are correct. It means that your e-mails will be rerouted. Your e-mail should be working again. If not, what error message do you get?
angiebender · Member · Feb 16, 2013 at 7:55 pm
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problem solved.
kardotim · Member · Feb 16, 2013 at 10:31 pm
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Great! Feel free to contact us if you have any other questions.

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